How can we help?
Email support@kazbit.com. A person reads every message, and it's the fastest way to reach us for anything: bugs, license questions, refunds or ideas.
Something's wrong in Slate
Use Help › Send Feedback in Slate. It opens an email with your Slate version, macOS version and log file attached, which is usually all we need. You can read it all before you send.
Your key and your Macs
Your account lists your license keys and the Macs each one is active on. Remove a Mac there to free it up for another one.
Open your account →Lost your key
Polar emailed it when you checked out, and it's always in your account. Sign in with the email address you bought with.
Find your key →A new Mac, or a repair
Free up the old Mac in your account, then enter your key on the new one. A logic board replacement counts as a new Mac.
Activating without internet
If a Mac can never get online, email us the Mac ID shown in Slate's License window, and we'll send you a license file for it.